Unless otherwise specified during the purchase process, delivery is always free in Italy and we dispatch our products within 1 working day after receipt of the order.
We will notify you in case of delay or cancellation of the order.
For now, through our website we sell and ship only in Italy, relying on the express carriers SDA and TNT.
If you need a shipment abroad please contact us.
Delivery times range from 1 to 3 working days and depend on the delivery address.
Standard delivery is made from Monday to Friday, during normal working hours regulated and indicated by the carriers themselves.
Products are delivered to the address specified by the Customer. Any change of destination must be communicated in a timely manner and will be accepted by us upon notification.
We recommend that you check that the address is entered correctly, in particular the street number and the specific zip code of the area (not the generic city).
A telephone number is required so that the carrier can contact the customer to arrange delivery or for any other communications.
The carrier may carry out the first delivery without prior notice by telephone. If the recipient is absent, the carrier shall leave a notice at the address indicated by the Customer and shall retry delivery within 24 hours. If the recipient is still absent at the second attempt, a notice is left again and the item remains in storage at the carrier’s warehouses, available for a maximum of 5 working days.
If the items ordered and in the warehouse are not collected within the established period of 5 working days, the order shall be cancelled.
The items will be returned to Ulivìs, which will refund the amount paid by the Customer, deducting the cost of the failed delivery of the order, the cost of returning the items and the cost of storing them.
Ulivìs shall not be liable for delivery errors due to inaccuracies or omissions in the filling in of the purchase order by the Customer (incomplete or wrong address, wrong telephone number, etc.).
Standard delivery is at street level. Delivery to the floor is available as an additional service and must be requested before completing the purchase procedure. This service is subject to an additional charge depending on the weight and volume of the items to be delivered.
Shipping costs are charged to the Customer and are explicitly indicated when the order is placed.
The delivery cost can vary according to the weight and volume of the items and the delivery address.
Deliveries made to areas that are inconvenient or difficult to reach, such as small islands, mountain areas, pedestrian areas and/or areas with limited access to normal vehicles, may be subject to a surcharge.
The Customer is obliged to check the accessibility at the place of delivery and to report possible difficulties before shipment. Any impossibility to deliver the order due to the lack of such checks may not be used by the Customer to cancel the order unless Ulivìs is paid all the expenses incurred for the attempted delivery, the return of the order and the management of the relative practices.
If the Customer has chosen to pay by bank transfer in advance, it is possible that the waiting time will be a few days longer: the order will be processed and shipped only upon receipt of the payment.
A tracking code is assigned to each shipment, and can be used to check the status of the shipment at any time.
At the time of delivery of the items, the Customer is required to check that the packaging is intact, undamaged, neither wet nor altered.
The presence of any tampering, visible damage or any other type of anomaly must be immediately notified in writing to the operator who delivers the packages by adding the following statement on the delivery note:
“ACCEPTED WITH RESERVE FOR TRANSPORT DAMAGE” followed by a description of the defect found.
Attention: if the delivery note is signed without adding the necessary reserve, it will not be possible to claim any shortage or damage due to the transport and it will not be possible to claim for the external characteristics of the delivered items.
If the carrier is chosen by the Customer, the risk of damage or loss of the items is transferred to the Customer as soon as the goods are consigned to the carrier, precluding any complaint regarding the external characteristics of what has been delivered. In this case, any complaint must be made by the Customer against the carrier itself.